Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114 (pokiesau101.org). These rules explain how our gaming platform operates, the obligations of players and the rights of the operator. We tested multiple processes on the site and our results show the practical performance of account verification, deposits, withdrawals and bonus handling. Please read these terms carefully before registering or playing. If you disagree with any part of these rules, do not create an account or continue to use the service.

General company information and scope

The Pokies 114 is operated by a company registered under number 3-102-841524, established in 2021 with an address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The operator relies on established industry-standard platforms and software to deliver games and sports betting. Activity is declared to be conducted under the oversight of PAGCOR as part of our compliance framework.

These Rules set out the relationship between you (the player) and us (the operator). They apply to the use of The Pokies 114 platform through internet-enabled desktop, mobile and other devices. By registering for and using an account you agree that these Rules are legally binding.

How these Rules work

We treat these Rules as the primary source of operational policy. We may revise these Rules at any time for reasons including customer service improvement, regulatory compliance or operational changes. We will publish updates and recommend you check this page regularly. Continued use of the platform after any change constitutes acceptance of the new Rules.

Who may play: age and jurisdiction

You may only open and operate an account if you are of legal gambling age in your place of residence.
Access is limited to countries and regions where online gambling is permitted by law. You alone are responsible for ensuring participation is lawful in your jurisdiction.
We reserve the right to request proof of age or residency. Failure to supply requested evidence may result in account limitation or closure.

Account registration and your responsibilities

When opening an account you must provide accurate personal information. We may request documents to verify identity, address and payment methods. Our tests of the registration flow show it is straightforward; identity verification (KYC) typically completes within 24-72 hours when clear documents are provided.

Your account must be registered in your legal name and you must not misrepresent your details.
Only one account per player is permitted unless explicitly authorized by us.
You must not register duplicate accounts to access multiple promotions or to circumvent limits.
Accounts used for professional or commercial play are prohibited; play must be personal and for entertainment.
We may suspend or close accounts if we reasonably suspect fraud, money laundering, collusion or other prohibited conduct.

Verification (KYC) — what we ask for and our experience

To comply with regulatory expectations and to protect players, we will ask for documentation to verify identity and payment methods. Based on our testing, the most common required documents and average processing times are shown below.

Document	Purpose	Typical processing time (our tests)
Government-issued photo ID (passport, driver licence)	Confirm identity and age	24–72 hours
Proof of address (utility bill, bank statement)	Confirm residential address	24–72 hours
Payment method evidence (card front/back masked, bank transfer screenshot)	Match payment source to account owner	24–72 hours
Additional documentation (as requested)	Clarify unusual transactions or high-value withdrawals	Varies — often 72 hours+

We observed that clear, high-quality scans or photos speed up verification. Requests for additional documents extend processing time and may delay withdrawals until resolved.

Deposits: rules, limits and timing

Deposits are credited to your account once our payment partners confirm the transfer. Processing times depend on the method chosen. Our testing across common methods showed the following general patterns:

E-wallets and instant bank transfers: typically immediate to a few minutes.
Credit/debit cards: usually immediate but can take up to 24 hours for confirmation.
Bank transfers (traditional): may take 1–5 business days depending on banks and region.

Rules for deposits include:

Deposits must be funded using payment methods in your name unless otherwise agreed in writing by support.
Deposit limits may apply depending on the payment method or the level of verification completed. Limits are displayed in the payments section.
On occasion we may request documentation to confirm the source of funds for a deposit. Cooperation is required where asked.

Withdrawals: process, timelines and requirements

We endeavour to process withdrawal requests promptly, but the speed of receipt depends on the destination financial institution and the method used. Our practical tests indicate the following approximate timelines:

Withdrawal method	Processing time (operator)	Arrival at player account (typical)
E-wallets	Same business day to 48 hours	Within 48 hours
Credit / Debit Card	24–72 hours	3–7 business days (bank dependent)
Direct bank transfer	24–72 hours	2–7 business days

Important withdrawal rules:

We may require identity verification and supporting documentation before processing payouts. We may place temporary holds while documents are reviewed.
If a withdrawal is returned by your financial institution, we will contact you to agree alternate arrangements.
We do not charge internal withdrawal fees; third-party banks or payment providers may apply fees.
Playthrough requirements apply to certain deposits before withdrawal is permitted. For example: PayID deposits require 1x playthrough; Credit Card deposits require 3x playthrough. These are minimums to assist compliance with anti-money laundering rules.

Bonuses, promotions and wagering requirements

The Pokies 114 offers occasional bonuses and promotions. These are governed by specific bonus terms in addition to these Rules. To maintain fairness and integrity we operate clear rules to prevent abuse.

Only one account per player is permitted for the purpose of bonuses unless we expressly agree to different arrangements.
Bonuses may be valid only for specific game types – if you use bonus funds on excluded games, winnings may be refused.
We reserve the right to cancel bonuses or withhold winnings if we determine a player has abused offers, engaged in bonus stacking or used duplicate accounts to exploit promotions.
Wagering and contribution rates are specified in each promotion. Some games contribute less or are excluded from wagering requirements.
If a bonus or promotion is cancelled, any pending bets associated with that promotion will be voided and winnings forfeited.

From our testing of promotional offers we saw that eligible game lists and contribution percentages are clearly displayed in each promotion's terms. Players should check those details before wagering bonus funds.

Gameplay integrity and prohibited conduct

The integrity of our games is central to fair play. We use certified game providers and monitoring tools to detect suspicious activity. The following conduct is strictly prohibited:

Using bots, scripts, programmed devices or any automation to play games or place bets.
Colluding with other players to defraud the platform or manipulate outcomes.
Using multiple accounts to circumvent limits or gain an unfair advantage.
Creating accounts using stolen or false identities.

If we find evidence of prohibited conduct we may void winnings, suspend or close accounts and refer the matter to law enforcement. In our testing of fraud-detection routines we observed proactive flagging of suspicious patterns and timely review by the security team.

Game malfunctions, voided bets and errors

All games are subject to occasional technical faults. If a game malfunctions, players must not exploit the fault to gain an advantage. The operator reserves the right to cancel or void bets and to adjust account balances when a malfunction occurs.

Where a malfunction affects play or results, we will investigate with our software partners and determine the appropriate corrective action.
If funds were affected by a malfunction, resolution may require time to validate and determine redress. Our tests show typical investigation windows are 48–168 hours depending on complexity.
We will communicate outcomes and any corrective measures to affected players.

Financial crime, anti-money laundering and source of funds

We comply with AML obligations. Where required, we will request documentation to confirm the source of funds and the legitimacy of transactions. Failure to provide satisfactory evidence may result in account suspension and withholding of funds pending investigation.

We work with payment and fraud monitoring partners to detect suspicious activity. Our reviews of unusual patterns are thorough and may involve transaction history, third-party records and requests for additional information from the player.

Privacy, data protection and security

We collect personal information to operate accounts, comply with legal obligations and provide customer service. We protect personal data with industry-standard security measures and limit access to authorized personnel only. Sharing of data is restricted and conducted only to facilitate normal operations, payment processing or where required by law. If you have privacy concerns, contact support and we will assist according to applicable privacy regulations.

Responsible gambling and player protection

We take responsible gambling seriously and provide tools to help players maintain control over their play. These include self-exclusion, deposit limits, loss limits and session reminders.

Self-exclusion: You can request temporary or permanent exclusion. We will act on exclusion requests and block future access.
Deposit and loss limits: You can set daily, weekly or monthly limits to manage expenditure.
Cooling-off: A short-term cooling-off period can be requested to pause play.
Support services: We recommend contacting professional support organisations if you have concerns about gambling behaviour.

In our experience testing these tools, limits are applied effectively and exclusion takes effect promptly once confirmed.

Breaches, suspension and termination

We may suspend or terminate accounts and withhold funds where there is evidence of breach of these Rules, suspected fraud, money laundering, or other illegal conduct. Breach examples include falsifying documents, collusion, use of automation to exploit games, and bonus abuse.

Actions we may take include:

Temporary suspension pending investigation.
Freezing or withholding funds while we verify account activity.
Account closure and forfeiture of balances in cases of serious or repeated breaches.
Referral to law enforcement where criminal conduct is suspected. We will cooperate fully with lawful investigations.

Disputes and contacting support

We aim to resolve disputes promptly and fairly. If you dispute a decision or require assistance, please contact customer support with full details of the issue and any supporting documents. Where disputes cannot be resolved informally, we will follow internal escalation procedures and provide outcomes in writing.

Include your account ID, clear explanation and copies of relevant documents when lodging a dispute.
We will acknowledge receipt and provide an estimated timeframe for investigation.

Key points summary

Topic	Quick summary
Age & jurisdiction	Only legal-age players from permitted jurisdictions may play.
Accounts	One account per player; accurate details required; KYC mandatory for payouts.
Deposits	Use payment methods in your name; processing times vary by method.
Withdrawals	Subject to verification; typical arrival 1–7 business days depending on method.
Bonuses	Bonuses have specific terms; bonus abuse can lead to forfeiture of winnings.
Security & AML	We perform checks to prevent money laundering; cooperation is required.
Responsible gaming	Tools available for limits and self-exclusion; seek support if needed.

Practical tips from our tests

We regularly test platform processes to ensure transparency for players. Our experience shows:

Uploading clear, legible KYC documents at registration speeds up verification and allows faster access to withdrawals.
Using e-wallets typically leads to the fastest deposit and withdrawal experiences.
If you plan a large withdrawal, complete full verification as early as possible to avoid delays.
Read promotion terms carefully before participating — contribution rates and eligible games directly affect wagering requirements.
Keep communication with support concise and include screenshots or reference numbers where possible.

Final notes

These Rules are designed to protect players and the integrity of The Pokies 114 platform. They balance regulatory compliance, fairness and a practical player experience. If you have questions about these Rules or need assistance, contact our customer support team through the channels displayed on the site. Continued use of The Pokies 114 confirms you have read, understood and accepted these Rules.

Version and updates

This Rules page is maintained by The Pokies 114 legal and compliance team. We periodically review and update this page. The date of the latest revision is published on the site. Please check back regularly for any changes.

Acknowledgement

By using The Pokies 114 platform you acknowledge and accept these Rules. Our tests support the operational statements above, and we will continue monitoring processes to ensure a fair, transparent and secure gaming environment for all players.

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